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Latest News from Akorn Botswana
Akorn Southern Africa is part of the Akorn Group of Companies, the World’s largest network of DMCs with some 55 offices in more than 30 countries and over 50 Years’ experience of looking after the needs of luxury travellers. Travelling with Akorn means you benefit from the Akorn cocoon every step of the way; the safety of our guests, as well as our staff, is paramount to us.
This means that we have a robust support team to handle rapidly evolving situations such as the Coronavirus (COVID-19) outbreak, whether supporting our guests or our staff around the globe.
In all our destinations, our local teams are closely monitoring the development of Coronavirus and we will contact you should there be any immediate need to review your travel plans.
In addition to our usual high standards of care, our DMC offices are also ensuring similar levels of protection when it comes to Coronavirus. We are prepared in case of any suspicion of coronavirus risk to guests or staff to ensure that anyone who does become unwell is quickly cared for in the right way. Wherever possible in the event of illness, our staff will be on hand to assist and to minimise the impact on others.
For those due to travel soon, if you have concerns about the trip and the impact of Coronavirus on travel plans, please do contact us to discuss your options. Whilst, in most cases, there is no reason to change these plans, we do understand the many concerns that our guests and Travel Advisors may have in the current climate.
If you need to delay existing travel plans because of Coronavirus, we will do our very best to accommodate such requests, subject to partners (hotels, airlines etc.), the vast majority of whom are being equally flexible. In most cases, we will be able to move the booking to a new date without penalty, although the cost of your trip may be adjusted to reflect the new dates, particularly if those coincide with festivals or peak season. *
If you make a new booking with us from 6th March to 31st May 2020 to travel on any date in 2020, we are also relaxing our cancellation policy in the same way until 60 days prior to travel. Again, there will be a few exclusions and these will be advised at the time of booking. *
In conclusion, please remember that we are here to help. So please do not hesitate to contact us.
* All monies will be kept as in-house credit and alternate travel must begin within 12 months of original departure date. Standard terms and conditions apply to the new booking; however, in all circumstances, in-house credit is non-transferable, non-refundable and any unused portion is forfeited. Applicable price of the new journey applies. Guest is responsible for all other related costs, including any air travel change fees and additional insurance premiums. Special terms are not applicable to booking cancellations and changes made prior to March 6, 2020, are subject to change and may be withdrawn at any time.
New baggage restrictions at OR Tambo International Airport
Please be advised there are new baggage restrictions that have been implemented as of 25 March 2019.
This is to prevent blockages and breakdowns in the baggage-handling system caused by bags that do not have any flat surfaces or that have long straps or grips – as per IATA guidelines. These are the largest source of jams and can shut down sections of the baggage-handling system, delaying baggage delivery to aircraft, and inconveniencing passengers and airlines.
The new rules are:
- Only regular-shaped bags will be allowed to be checked in. This means that the bags must have at least one flat surface to be accepted
- Round or irregular-shaped bags will not be allowed
- Bags with longs straps will not be allowed
Passengers who try to check in bags that don’t conform to these rules will have the option of having their baggage wrapped with one flat side at airport-approved baggage wrapping stations.
Unabridged birth certificates required for children travelling to and from Botswana
The Botswana Government has announced that minors travelling through its borders will be required to produce certified copies of unabridged birth certificates in addition to their valid passports effective from 1 October 2016. Unabridged birth certificates have been a requirement for travellers entering or leaving South African borders from mid last year. Most travellers either enter and / or exit Botswana through South Africa so they would have had these documents in place already. Please take note of the below for guests entering and exiting Botswana and not coming through South Africa. Any children under the age of 18 will not be allowed to enter the country without these documents. In the event that one parent is not travelling with the child, the other parent’s affidavit consenting to such travel should also be available. Please contact us for more information.
Travelling with children regulations
Guests travelling to Botswana via South Africa need to be aware that parents travelling with children would now be requested to provide the following information for all travelling children. Please note this is a South African government regulation enforced only if guests enter or exit Botswana via South Africa.
Child and both parents - Parents need to produce an unabridged birth certificate and a valid passport for the child.
Child and one parent - Parent must produce an unabridged birth certificate, a valid passport for the child and a court order / death certificate / affidavit confirming the absent parent has given permission for the child to travel.
Child and guardian - Guardian must produce an unabridged birth certificate, a valid passport for the child, a court order / death certificate / affidavit confirming the parents have given permission for the child to travel, Copies of parents / guardian ID documents, Contact details of parents/guardian.
Child unaccompanied - Needs to produce an unabridged birth certificate, a valid passport, a court order / death certificate / affidavit from both parents or legal guardian confirming permission to travel, a letter from the person who will receive the child in South Africa including their full contact details and a certified copy of their ID / passport produced and contact details of parents / guardian.
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